Balenciaga Sales & Client Advisor with Keys

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through consultative selling and client engagement
• Execute opening and closing store procedures in full compliance with company policies and operational standards
• Organize and maintain the stockroom to facilitate efficient merchandise access for the sales team
• Partner with management to oversee day-to-day retail operations and ensure balanced performance across sales, operations, merchandising, and personnel management
• Maintain professional interpersonal communication with all departments, store locations, colleagues, and staff members
• Address customer complaints and feedback promptly and appropriately, ensuring timely resolution
• Implement and enforce store operations manual protocols and provide constructive feedback on procedural updates or improvements
• Monitor and reduce store shrinkage through sound operational execution and collaboration with the stock and sales teams
• Ensure cash registers and safe are functioning correctly; enforce accuracy standards for cash handling and facilitate timely bank deposits
• Support implementation of visual display and merchandising initiatives according to company standards and Store Manager direction
• Communicate all company visual standards and corporate directives to the sales team as needed
• Oversee daily cleaning and physical maintenance of the store's interior and exterior
• Maintain highest standards in the functioning, presentation, and maintenance of all fixtures, shelving, carpeting, lighting, and supplies
• Enforce sustainability policies implemented by the company at both local and global levels

Qualifications

• Minimum 3+ years of experience in a similar retail or sales leadership role, preferably within fashion or luxury retail
• Proven ability to manage multiple tasks simultaneously in a fast-paced, dynamic retail environment
• Demonstrated excellence in verbal and written communication across diverse audiences
• Track record of driving sales results and exceeding individual and store performance targets
• Strong commercial awareness and business acumen with genuine passion for the fashion industry
• Strategic vision for business development and high-level personal performance standards

Skills

Experience

3+ years of progressive experience in retail or fashion retail, with demonstrated success in a sales or operations leadership capacity. Background in luxury goods retail or high-end fashion brands is strongly preferred.

Education

High school diploma or equivalent; additional retail management certification or training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 23 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.