Balenciaga Sales and Client Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve quantitative and qualitative sales targets and KPIs
• Handle and escalate client requests and complaints to management, providing detailed feedback
• Collaborate with stock team to ensure product availability and fulfil client requests
• Remain informed on market trends, fashion developments, and competitive business environment
• Embody Balenciaga brand behaviors and inspire clients through authentic engagement
• Orchestrate seamless omnichannel client journeys from initial contact through after-sales support
• Present Balenciaga collections and creative inspirations using storytelling techniques
• Provide bespoke product recommendations by actively listening to client expectations
• Maintain visual merchandising standards across all retail areas
• Execute product presentation guidelines consistently
• Build and maintain client portfolios using the Luce CRM application
• Develop long-term client relationships and drive loyalty programme participation
• Process client transactions at point-of-sale for in-store and remote sales channels
• Promote and operationalize omnichannel services in-store
• Receive, process, and organize store deliveries and client shipments
• Contribute to front and back-of-house operations including stock control and inventory management
• Execute and monitor Retail Excellence processes
• Demonstrate professionalism, expertise, and collaborative approach across all team interactions
• Support colleagues to deliver exceptional client experience and achieve store objectives
• Participate in sustainability initiatives

Qualifications

• Minimum 2 years of relevant sales experience
• Demonstrated proficiency in Microsoft Office and digital workplace tools
• Strong product sensitivity and knowledge of fashion markets and trends
• General cultural knowledge and intellectual engagement
• Exceptional listening and communication abilities
• Ability to maintain visual presentation standards and attention to detail

Skills

Experience

Minimum 2 years of proven sales experience in a luxury retail or premium brand environment, demonstrating consistent achievement of quantitative targets and qualitative client satisfaction metrics.

Education

Secondary education required; further education in fashion, business, or related disciplines is valued but not mandatory.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.