Balenciaga Sales and Client Advisor
Join Balenciaga in Shenzhen as a Sales and Client Advisor. This role requires a minimum of 2 years of sales experience, offering an opportunity to work with a leading luxury fashion brand.
Overview
Balenciaga, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Balenciaga offers a dynamic and inclusive work environment where creativity and collaboration are highly valued.
Role & Responsibilities
- Achieve sales targets and key performance indicators.
- Address and report client requests and complaints to management.
- Provide high-quality feedback regarding clients to management.
- Collaborate with the stock team to ensure product availability.
- Stay informed on market trends and the business environment.
- Inspire clients by embodying Balenciaga's brand values.
- Ensure seamless execution of the omnichannel client journey.
- Present the Balenciaga universe and collections with a storytelling approach.
- Provide personalized advice and meet client expectations.
- Maintain visual merchandising standards.
- Engage clients and build long-term relationships.
- Follow guidelines for client journey and loyalty programs.
- Demonstrate professionalism and teamwork.
- Facilitate teamwork to enhance client experience.
- Participate in sustainability initiatives.
- Perform front and back of house duties without supervision.
- Process client transactions and promote omnichannel services.
- Receive and process store deliveries.
- Prepare and organize client deliveries and shipments.
- Contribute to stock control and inventory management.
- Support after-sales services and provide feedback to management.
Qualifications
- Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
- Minimum of 1 year experience as a Sales Associate (for internal promotions).
- Minimum of 2 years of relevant sales experience (for external candidates).
Skills
Experience
Minimum of 2 years of relevant sales experience, preferably in luxury fashion.
Workplace
The role is situated in Shenzhen, Guangdong, China — conveniently close to Guangzhou. There are currently 68 open positions in Shenzhen on Cerulean, with 3 added recently. Within Guangdong, Cerulean currently features 165 open roles, including 3 recent additions. Across China, Cerulean lists 1.776 open roles — 33 of them newly added.
Benefits
Balenciaga offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Balenciaga fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy. The work environment is inclusive and collaborative, with a strong emphasis on teamwork and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.