Balenciaga Sales & Client Advisor

Location
Seniority Junior
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 13, 2026
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Balenciaga Sales & Client Advisor — Shenyang (MixC Store): luxury retail role driving client engagement, omnichannel sales and merchandising.

Overview

Balenciaga is a Paris-based luxury fashion house known for avant-garde silhouettes and a modern, disruptive aesthetic. As part of the Kering group, the maison operates a global retail network and places strong emphasis on creative direction, brand storytelling and elevated client experiences across physical and digital channels.

Role & Responsibilities

  • Achieve individual and store sales targets, KPIs and qualitative objectives through active prospecting and tailored clienteling.
  • Present the Balenciaga universe and collections with a storytelling approach; provide bespoke style advice and product expertise to clients.
  • Deliver a seamless omnichannel client journey: process in-store and remote transactions, promote omnichannel services and manage after‑sales follow-up according to HQ guidelines.
  • Build and maintain an up-to-date client portfolio using the Luce app and ensure consistent follow-up to nurture long-term relationships.
  • Collaborate with stock/back‑of‑house teams to ensure product availability, receive and process deliveries, and prepare shipments to clients.
  • Maintain visual merchandising and product presentation standards across selling areas; contribute to Retail Excellence procedures.
  • Act as a proactive team player by assisting colleagues, sharing market and client feedback, and supporting store sustainability objectives.

Qualifications

  • If promoted internally: completion of Balenciaga onboarding and Omnichannel Client Journey training and a minimum of 1 year as Sales Associate.
  • If hired externally: minimum 2 years of relevant retail sales experience, preferably within luxury fashion or premium retail.
  • Demonstrable clienteling ability and a track record of building authentic, long-term client relationships.
  • Comfortable performing both front‑of‑house (sales, POS) and back‑of‑house (stock control, inventory) duties with minimal supervision.
  • Professional presentation, excellent communication skills and a service‑oriented, collaborative attitude.

Skills

Luce app M-xstore Omnichannel customer journey Visual merchandising Clienteling and CRM Cash handling and POS transactions Stock control and inventory management Storytelling sales approach

Experience

Internal candidates: completion of Balenciaga onboarding and minimum 1 year as Sales Associate. External candidates: minimum 2 years of relevant retail sales experience, ideally in luxury fashion.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail or a related discipline preferred but not required.

Workplace

The role is situated in Shenyang, Liaoning, China.

Culture

The workplace culture emphasizes creative rigor, contemporary luxury and uncompromising client service, reflecting Balenciaga’s disruptive design ethos. Teams operate in a fast‑paced, collaborative environment where storytelling, attention to detail and omnichannel excellence are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Client Relations Advisor», «Sales Specialist — Luxury Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.