Balenciaga Sales and Client Advisor
Join Balenciaga in Shanghai as a Sales and Client Advisor. This role involves achieving sales targets, managing client relationships, and embodying the brand's values in a dynamic luxury fashion environment.
Overview
Balenciaga, a renowned luxury fashion brand, operates under the esteemed Kering conglomerate, which is known for its portfolio of iconic brands. As an employer, Balenciaga offers a dynamic and innovative work environment, encouraging creativity and excellence in the luxury fashion industry.
Role & Responsibilities
- Achieve sales targets and key performance indicators.
- Address client requests and complaints, reporting to management.
- Collaborate with stock team to ensure product availability.
- Stay informed on market trends and business environment.
- Inspire clients by embodying Balenciaga's brand values.
- Ensure seamless execution of the omnichannel client journey.
- Present Balenciaga's collections with a storytelling approach.
- Provide personalized advice and maintain visual merchandising standards.
- Create and update client portfolios using the Luce app.
- Build authentic, long-term client relationships.
- Adhere to guidelines for client journey and loyalty programs.
- Exhibit professionalism and teamwork in all interactions.
- Contribute to sustainability goals.
- Perform front and back of house duties, including processing transactions and managing stock.
- Support after-sales services and provide feedback to management.
Qualifications
- Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
- Minimum of 1 year experience as a Sales Associate (for internal candidates).
- Minimum of 2 years relevant sales experience (for external candidates).
Skills
Experience
Minimum of 2 years in a sales role, preferably within the luxury fashion industry.
Workplace
The role is situated in Shanghai, Shanghai, China. There are currently 414 open positions in Shanghai on Cerulean, with 16 added recently. Within Shanghai, Cerulean currently features 440 open roles, including 17 recent additions. Across China, Cerulean lists 1.776 open roles — 33 of them newly added.
Benefits
Balenciaga offers a comprehensive benefits package, including opportunities for career advancement and professional development within the Kering group.
Culture
Balenciaga fosters a culture of innovation and excellence, encouraging employees to express creativity and embrace the brand's core values. The work environment is collaborative, with a strong emphasis on teamwork and client satisfaction.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.