Balenciaga Sales and Client Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Balenciaga is seeking a Sales and Client Advisor, reporting to the Store Director, to support store operations and deliver high-quality customer service. The role covers sales, opening and closing procedures, stock and loss prevention, visual merchandising, store maintenance and team communication.

Role & Responsibilities

• Achieve sales goals.
• Open and close the store in accordance with company policies and procedures.
• Keep the stockroom organized and merchandise accessible to staff.
• Assist management with the store’s day-to-day operations and contribute to balanced performance across sales, operations, merchandising and personnel management.
• Communicate clearly and effectively with departments, stores, colleagues and staff.
• Handle customer complaints and feedback appropriately and promptly.
• Follow, implement and enforce the store operations manual, and provide feedback on necessary updates or changes.
• Enforce company sustainability policies at local and global levels.
• Partner with the Stock Associate, Operations Manager and Sales Team to minimize store shrinkage through sound operational execution.
• Ensure cash registers and the safe function properly; enforce back-of-house cash and change accuracy standards and ensure timely bank deposits.
• Assist with visual displays and merchandising in line with company standards and direction from the Store Manager or direct report.
• Communicate visual standards information from the Store Manager and Corporate to the team as needed.
• Oversee daily cleaning and the physical upkeep of the store’s interior and exterior.
• Maintain store fixtures, shelving, carpeting, lighting and supplies to high standards of function, presentation and upkeep.
• Ensure adequate supplies are available at all times.

Qualifications

• At least 3 years of experience in a similar role, preferably in retail or fashion.
• Ability to manage multiple tasks in a fast-paced, dynamic environment through excellent verbal and written communication.
• Proven ability to drive results in a selling role and exceed individual and store goals.
• Commercial awareness and strong business acumen, with a genuine passion for the fashion industry.
• Strategic vision to develop the business and a high level of personal performance.

Skills

Experience

At least 3 years in a similar role, preferably in retail or fashion.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.