- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $23–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks a Sales and Client Advisor (Keyholder) for its Greene St team in New York, reporting to the Store Director. The role supports store management, sales and client service, opening and closing procedures, stock and loss prevention, visual merchandising, and store maintenance; the estimated hourly range is $23–$25, subject to factors including skills, experience, training, and geographic differential.
Role & Responsibilities
- Achieve sales goals.
- Open and close the store, ensuring procedures are performed correctly in accordance with company policies.
- Help management oversee the store’s day-to-day operations and develop balanced strengths across sales, operations, merchandising, and personnel management.
- Keep the stockroom organized and set up for easy access to merchandise.
- Communicate clearly and effectively with departments, stores, colleagues, and staff.
- Handle customer complaints and feedback appropriately and promptly.
- Support, follow, implement, and enforce the store operations manual, providing feedback on necessary updates or changes.
- Enforce locally and globally implemented sustainability policies.
- Partner with the Stock Associate, Operations Manager, and Sales Team to reduce store shrinkage through sound operational execution.
- Ensure cash registers and the safe function properly; enforce back-of-house cash and change accuracy standards and timely bank deposits.
- Assist with implementing visual displays and merchandising as directed by the Store Manager or direct report, in line with company standards.
- Communicate visual standards information from the Store Manager and Corporate to the team as needed.
- Oversee daily cleaning and the upkeep of the store’s interior and exterior.
- Maintain store fixtures, shelving, carpeting, lighting, and supplies to the highest standards of function, presentation, and maintenance.
- Ensure adequate supplies are available at all times.
- Provide customers with top-quality service by meeting their needs and expectations.
Qualifications
- Ability to manage multiple tasks in a fast-paced, dynamic environment through excellent verbal and written communication.
- Proven ability to drive results in a selling role and exceed individual and store goals.
- Commercial awareness and strong business acumen, supported by a genuine passion for the fashion industry.
- Strategic vision to develop the business and achieve a high level of personal performance.
Skills
Experience
3+ years of experience in a similar role, preferably within retail or fashion companies.
Workplace
The role is situated in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 23 to USD 25 per hour.
Benefits
Professional development opportunities within Balenciaga or the Kering group; opportunities to learn and grow.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.