Balenciaga Sales & Client Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through strategic selling and client engagement
• Execute store opening and closing procedures in compliance with company policies and standards
• Organize and maintain the stockroom to ensure seamless merchandise accessibility for the team
• Assist Store Manager in overseeing day-to-day operational execution across sales, merchandising, and personnel management
• Maintain clear and effective communication with all departments, store locations, colleagues, and staff
• Address customer complaints and feedback promptly and appropriately, ensuring resolution and satisfaction
• Enforce store operations manual requirements and provide feedback on necessary updates or improvements
• Implement and reinforce sustainability policies established by the company locally and globally
• Partner with stock and operations teams to minimize shrinkage and maintain inventory accuracy
• Oversee cash register and safe operations, ensuring accuracy of transactions and timely bank deposits
• Implement visual displays and merchandising standards as directed by Store Manager and corporate guidelines
• Communicate visual standards and company information to the team as needed
• Oversee daily cleaning and physical upkeep of both interior and exterior store environments
• Maintain fixtures, shelving, carpeting, lighting, and supplies at the highest operational and presentational standards

Qualifications

• Minimum 3+ years of experience in retail, fashion, or a similar customer-facing role
• Proven ability to drive results and exceed sales targets in a selling environment
• Demonstrated excellence in multitasking within a fast-paced, dynamic retail setting
• Strong verbal and written communication skills
• Commercial awareness and passion for the fashion industry with solid business acumen
• Strategic vision to develop business performance and personal excellence
• High level of interpersonal skills and emotional intelligence

Skills

Experience

Minimum 3 years of professional experience in retail, luxury fashion retail, or equivalent customer-facing roles, with proven success in meeting and exceeding sales targets and managing store operations.

Education

High school diploma or equivalent required; retail management certification or related qualification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.