- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €26,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 30, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga is seeking a Sales and Client Advisor for its Milan Montenapoleone flagship store to deliver sales and client service, support boutique operations and develop client relationships. The role requires previous assisted-selling experience in fashion, luxury and leather goods, and fluent Italian, English and Russian; the indicative starting gross annual salary is €26,000 under the CCNL for employees in the tertiary, distribution and services sectors.
Role & Responsibilities
- Achieve sales targets in line with the company strategy.
- Use effective selling techniques to maximize the boutique’s business potential and deliver excellence in customer service and after-sales service.
- Help foster a positive working atmosphere and a team culture based on sharing information and best practices.
- Maintain conduct in line with Balenciaga’s service standards, image and values.
- Promote the brand culture internally and externally, ensuring an excellent customer experience.
- Collect and update client information to ensure effective use of the CRM and Client Book and develop the client portfolio.
- Support compliance with company rules and procedures.
- Welcome clients and assist with sales, support fellow sales associates, and manage replenishment and store organization.
- Manage local and international clientele, providing advice on the product and the brand.
- Represent Balenciaga’s behaviors and actively engage clients.
Qualifications
- Previous assisted-selling experience in fashion, luxury and leather goods environments.
- Excellent communication and interpersonal skills.
- Product sensitivity, good knowledge of fashion and market trends, and a commercial results orientation.
- Flexibility, openness, curiosity, listening skills and resilience under pressure.
- A strong aptitude for assisted selling and teamwork.
- Digital proficiency.
- Fluent Italian, English and Russian.
Skills
Experience
Previous assisted-selling experience in fashion, luxury and leather goods environments.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 26,000 per annum.
Benefits
Access to the sales incentive scheme under the current company policy; additional benefits and initiatives in accordance with current company policies, in addition to those provided under the applicable CCNL and current legislation.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Sales Associate», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.