- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks a Sales & Client Advisor to drive store sales while upholding the House's signature service standards. Based in Melbourne, the candidate will build strong customer relationships, achieve sales targets and KPIs, maintain superior product knowledge, and ensure exemplary visual merchandising and store presentation. The role reports to the Store Manager and supports all operational compliance processes.
Role & Responsibilities
- Achieve daily and monthly sales targets and KPIs through effective sales techniques and client engagement
- Act as a host for customers, cultivating strong relationships and consistently strengthening brand loyalty
- Develop and maintain comprehensive product knowledge and deliver exceptional, professional customer service
- Replenish stock, maintain high standards of merchandise presentation, and quality control all products
- Maintain store cleanliness, tidiness, and visual merchandising standards; uphold personal grooming and appearance standards
- Support store process compliance and follow-up procedures
Qualifications
- Prior experience in a multinational brand retail environment
- Product and fashion sensitivity with strong knowledge of fashion trends
- Strong sense of responsibility and demonstrated team spirit
- Ability to work under pressure in a fast-paced retail environment
- Fluent in both spoken and written English and Mandarin Chinese
- Proficiency in MS Office and digital retail tools
Skills
Experience
Prior experience in a multinational brand retail environment is preferred; related luxury or fashion retail experience is advantageous.
Education
No specific formal education requirement stated; secondary education or equivalent assumed as standard retail baseline.
Workplace
This position is based in Melbourne, Victoria, Australia.
Explore jobs in Australia.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Relations Associate», «Retail Advisor», «Style Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.