Balenciaga Sales and Client Advisor
About Balenciaga
Balenciaga, a distinguished name in luxury fashion, is part of the esteemed Kering Group, known for its commitment to creativity, innovation, and sustainability. As a leader in the industry, Balenciaga offers an inspiring environment where employees can thrive and contribute to the brand's legacy of excellence.
Join Balenciaga in Macau as a Sales and Client Advisor, contributing to store sales and representing the brand's image. Ideal candidates have 1-3 years of experience in luxury fashion.
Role & Responsibilities
- Maximize sales and deliver exceptional client and after-sales service.
- Achieve sales targets and key performance indicators.
- Collaborate with stock team to ensure optimal product rotation.
- Provide high-quality feedback and reports to management.
- Address and report client complaints to the Department Manager or Associate Store Director.
- Stay informed on market trends and conduct competitive analysis.
- Maintain a positive work environment and demonstrate professionalism.
- Collaborate with internal and external stakeholders with a service-oriented approach.
- Promote Balenciaga's brand culture and ensure excellent client experiences.
- Facilitate seamless omnichannel client journeys.
- Present Balenciaga collections with a storytelling approach.
- Develop and maintain client relationships and portfolios.
- Support management in store process compliance and follow-up.
- Process client transactions and promote omnichannel services.
- Contribute to stock control and inventory management.
- Challenge and improve current processes for efficiency.
Qualifications
- Diploma or higher in any discipline with 1-3 years of relevant experience.
- Excellent communication and interpersonal skills.
- Adaptable, multi-tasking, and self-motivated team player.
- Strong sense of responsibility and team spirit.
- Ability to work under pressure in a fast-paced environment.
- High sensitivity to client experiences and loyalty.
- Knowledge of fashion trends and product sensitivity.
- Proficiency in spoken and written English.
- Proficient in MS Office and other digital tools.
Skills
Experience
1-3 years of relevant experience in a similar role within the luxury fashion industry.
Education
Diploma or higher in any discipline.
Workplace
This position is based in Macau, Macau, China.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the Kering Group.
Culture
Balenciaga fosters a culture of creativity, innovation, and collaboration, where employees are encouraged to embody the brand's values and contribute to its legacy. The work environment is dynamic and fast-paced, offering opportunities for professional growth and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.