Balenciaga Sales & Client Advisor
Balenciaga — Sales & Client Advisor (Russian Speaker) in London. Join Balenciaga's Sloane boutique to deliver personalised luxury client service.
Overview
Balenciaga is a Paris-based luxury fashion house renowned for its avant-garde couture and contemporary readiness-to-wear. The brand is recognized for experimental silhouettes, strong artistic direction and a high-profile global presence; it operates within a major luxury group and maintains an emphasis on craftsmanship, material innovation and cultural relevance.
Role & Responsibilities
- Deliver exceptional, personalised service to a diverse and high-value clientele, managing clienteling activities and building long-term relationships.
- Achieve and exceed individual and store sales targets through proactive prospecting, upselling and follow-up.
- Act as the Russian-language point of contact for clients in-store and remotely, ensuring seamless multilingual communication.
- Manage the full sales cycle including product presentation, POS transactions, after-sales service and client care.
- Maintain boutique standards for visual merchandising, stock presentation and replenishment in line with brand guidelines.
- Record and update client information and interactions accurately in the CRM; assist with targeted outreach and event invitations.
- Support store operations including inventory control, receiving deliveries and loss-prevention procedures.
- Represent the brand professionally at client events and during appointments, driving brand loyalty and advocacy.
Qualifications
- Fluency in Russian (required); professional-level English (preferred).
- Proven track record in luxury retail or boutique sales with demonstrable results.
- Exceptional interpersonal skills, discretion and the ability to manage high-value client relationships.
- Strong commercial awareness and numeracy to manage transactions and targets.
- Flexible availability including weekends and peak retail periods; right to work in the UK.
Skills
Experience
Typically 2+ years of direct experience in luxury retail or boutique sales, with a proven ability to convert bespoke client interactions into sustained revenue and loyalty.
Education
High school diploma or equivalent; tertiary education in fashion, retail, or a related discipline is advantageous but not required.
Workplace
The role is situated in London, England, UK. There are currently 435 open positions in London on Cerulean, with 17 added recently. Within England, Cerulean currently features 543 open roles, including 18 recent additions. Across UK, Cerulean lists 570 open roles — 19 of them newly added.
Culture
Balenciaga cultivates a forward-thinking, design-driven workplace where creativity and technical rigor intersect. The house values bold thinking, meticulous product standards and a collaborative environment that supports client-focused excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.