Balenciaga Sales & Client Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through consultative client engagement and product expertise
• Execute store opening and closing procedures in accordance with company policies and operational standards
• Organize and maintain the stockroom to ensure efficient merchandise accessibility and inventory accuracy
• Oversee daily operations in partnership with store management, including staff coordination and customer service standards
• Implement visual merchandising displays and communicate visual standards to the team as directed by store leadership
• Monitor and reduce store shrinkage through sound operational practices and loss prevention protocols
• Manage cash registers and safe procedures, ensuring accuracy of transactions and timely bank deposits
• Supervise daily cleaning, maintenance, and upkeep of interior and exterior store environments
• Maintain store fixtures, shelving, lighting, and supply inventory to the highest operational standards
• Address customer complaints and feedback promptly and professionally
• Enforce all sustainability policies mandated by the company at local and global levels
• Support implementation of store operations manual and provide feedback on procedural updates

Qualifications

• Minimum 3+ years of retail or fashion industry experience in a similar operational or sales-focused role
• Proven track record of exceeding sales targets and driving business results
• Strong multitasking capability in a fast-paced, dynamic retail environment
• Excellent verbal and written communication skills
• Commercial awareness and genuine passion for the fashion industry
• Strategic business acumen and personal performance orientation
• Demonstrated ability to manage inventory and loss prevention initiatives

Skills

Experience

Minimum 3+ years in retail or fashion environments, with demonstrated experience in sales achievement, inventory management, and operational supervision or leadership support.

Education

High school diploma or equivalent; additional retail management certification or fashion industry training preferred.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.