Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve individual and store sales goals while maintaining luxury service standards
• Execute opening and closing procedures according to company policies and ensure keyholder accountability
• Oversee stockroom organization and inventory management to optimize merchandise accessibility and accuracy
• Partner with the Stock Associate and Operations Manager to minimize store shrinkage and enforce loss prevention protocols
• Manage cash register operations and safe procedures, ensuring cash accuracy and timely bank deposits
• Implement visual displays and merchandising according to company standards and directives from Store Manager and Corporate
• Communicate visual standards and company information to the sales team
• Supervise daily cleaning, maintenance, and physical upkeep of store interior and exterior
• Maintain highest standards for fixtures, shelving, lighting, and facility management
• Address customer complaints and feedback in a timely, professional manner
• Support and enforce store operations manual implementation while providing feedback on necessary updates
• Implement and enforce sustainability policies at local and global levels
• Maintain clear, effective communication with all departments, stores, colleagues, and staff

Qualifications

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales results and exceed individual and store targets
• Demonstrated experience with inventory management, loss prevention, and stockroom operations
• Strong understanding of visual merchandising and store presentation standards
• Experience managing cash handling and point-of-sale systems
• Ability to manage multiple operational priorities simultaneously
• Customer service excellence with proven track record in luxury retail environment

Skills

Experience

3+ years of professional experience in a similar keyholder, sales leadership, or retail operations role, preferably within luxury fashion or premium retail environments. Demonstrated proven ability to drive sales results while managing operational excellence, inventory control, and team collaboration in a fast-paced setting.

Education

High school diploma or equivalent; further retail management, business administration, or fashion-related education is preferred but not required.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.