Balenciaga Sales & Client Advisor - Keyholder

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through effective client engagement and product knowledge
• Perform opening and closing store procedures in strict adherence to company policies and operational standards
• Organize and maintain the stockroom to ensure efficient merchandise accessibility and inventory control
• Assist Store Director in overseeing day-to-day store operations and team coordination
• Balance excellence across sales performance, operational efficiency, merchandising execution, and personnel management
• Cultivate strong interpersonal communication across all departments, stores, colleagues, and staff members
• Address customer complaints and feedback promptly and professionally to ensure resolution and satisfaction
• Implement and enforce store operations manual protocols while providing constructive feedback on necessary updates
• Monitor and enforce all company sustainability policies at both local and global levels
• Minimize store shrinkage through sound operational execution in partnership with stock and sales teams
• Ensure cash registers and safes function properly; maintain back-of-house cash accuracy and timely bank deposits
• Support visual display and merchandising implementation according to company brand standards
• Communicate all visual standards and corporate directives to the sales team
• Oversee daily cleaning and physical maintenance of store interior and exterior
• Maintain highest standards in the functioning, presentation, and maintenance of store fixtures, shelving, lighting, and supplies

Qualifications

• Minimum 3+ years of experience in retail or fashion retail roles
• Proven ability to drive sales results and exceed individual and store performance targets
• Demonstrated excellence in managing multiple tasks in a fast-paced, dynamic retail environment
• Strong commercial awareness and genuine passion for the fashion industry
• Strategic vision and ability to develop business performance with high personal accountability

Skills

Experience

3+ years of experience in a similar role, preferably within other retail or fashion companies

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.