Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through proactive client engagement and product expertise
• Execute opening and closing procedures in compliance with company policies and operational standards
• Organize and maintain stockroom to ensure efficient merchandise accessibility for all staff members
• Assist Store Manager in overseeing daily operations, including sales, inventory, and personnel management
• Manage cash registers and safe operations, enforce back-of-house cash handling protocols, and facilitate timely bank deposits
• Implement visual display and merchandising standards as directed by Store Manager and Corporate office
• Oversee daily cleaning and maintenance of store facilities, fixtures, shelving, carpeting, lighting, and exterior spaces
• Maintain optimal inventory levels, monitor shrinkage, and partner with operations and sales teams to minimize loss
• Address customer complaints and feedback promptly and professionally, ensuring timely resolution
• Communicate company information regarding visual standards and operational updates to the team
• Enforce all sustainability and compliance policies established by the company at local and global levels
• Support and enforce store operations manual; provide constructive feedback on necessary updates or procedural changes

Qualifications

• 3+ years of experience in a similar retail or fashion industry role
• Proven ability to drive sales results and exceed individual and store goals
• Demonstrated excellence in customer service and client relationship management
• Strong inventory and loss prevention acumen
• Experience with cash handling and point-of-sale systems
• Proficiency in visual merchandising and store presentation standards
• Ability to manage store opening and closing procedures

Skills

Experience

3+ years of experience in a similar role within retail or fashion companies, with demonstrated success in driving sales, managing inventory, and overseeing store operations in a dynamic, fast-paced environment

Education

High school diploma or equivalent required; retail management certification or related coursework preferred

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 25 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.