Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve individual and store sales goals while driving revenue performance
• Execute opening and closing procedures in accordance with company policies and operational standards
• Organize and maintain stockroom systems to ensure efficient merchandise access for the sales team
• Support Store Manager in overseeing daily operations and managing multiple concurrent tasks
• Balance excellence across sales, operations, merchandising, and personnel management
• Communicate effectively across all departments, stores, and team members to ensure operational clarity
• Address customer complaints and feedback promptly and appropriately
• Implement and enforce store operations manual and provide feedback on necessary updates
• Ensure compliance with all corporate sustainability policies at local and global levels
• Monitor and minimize store shrinkage through partnership with stock and operations teams
• Oversee cash register and safe operations to maintain accuracy and enforce proper back-of-house procedures
• Coordinate visual merchandising displays in accordance with corporate standards and Store Manager directives
• Communicate visual standards and company directives to the sales team
• Oversee daily cleaning and maintenance of interior and exterior store facilities
• Maintain optimal conditions of store fixtures, shelving, lighting, carpeting, and supplies

Qualifications

• Minimum 3+ years of experience in a similar retail or fashion leadership role
• Demonstrated ability to exceed individual and store sales goals
• Strong verbal and written communication skills
• Excellent multitasking capability in fast-paced retail environments
• Commercial awareness and proven business acumen
• Genuine passion for the fashion industry and Balenciaga brand philosophy
• Strategic mindset with ability to develop business initiatives
• High standards of personal performance and operational excellence

Skills

Experience

3+ years of experience in a similar retail or fashion leadership role, preferably with proven track record of exceeding sales goals and driving operational excellence in luxury retail or apparel environments.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.