Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through strategic client engagement and consultative selling
• Oversee opening and closing procedures, ensuring compliance with company policies and operational standards
• Manage stockroom organization, inventory accuracy, and loss prevention initiatives in partnership with the operations team
• Support Store Director in day-to-day operations oversight, including cash handling, register management, and bank deposit reconciliation
• Supervise visual display implementation and merchandising installations aligned with corporate standards and brand directives
• Maintain store cleanliness, maintenance standards, and facility upkeep including fixtures, shelving, lighting, and supply levels
• Handle customer complaints and feedback promptly and appropriately, ensuring satisfaction and brand reputation
• Implement and enforce company sustainability policies and operational procedures across all store activities
• Communicate visual standards and corporate updates to the sales team, ensuring consistent brand execution
• Develop balanced expertise across sales, operations, merchandising, and personnel management

Qualifications

• Minimum 3+ years of experience in retail or fashion retail supervision or client advisory roles
• Proven track record of exceeding sales targets and driving revenue in a retail environment
• Strong operational management skills with demonstrated ability to manage inventory, cash handling, and loss prevention
• Exceptional communication and interpersonal skills, both verbal and written
• Commercial awareness and business acumen with genuine passion for the fashion industry
• Ability to multitask and prioritize in a fast-paced, dynamic retail environment
• Strategic vision and personal drive to develop business performance

Skills

Experience

Minimum 3+ years of experience in a similar retail supervisory or client advisory role, preferably within other luxury fashion or premium retail companies. Proven ability to drive sales results and exceed targets, with demonstrated success in managing store operations, team coordination, and customer relationship management in a high-performance retail environment.

Education

High school diploma or equivalent; relevant retail management or fashion retail certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.