Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals
• Execute opening and closing procedures in compliance with company policies
• Organize and maintain stockroom to ensure seamless merchandise access for all staff
• Oversee day-to-day store operations in coordination with store management
• Balance performance across sales, operations, merchandising, and personnel management
• Communicate effectively with all departments, stores, colleagues, and staff
• Address customer complaints and feedback promptly and professionally
• Implement and enforce store operations manual; provide recommendations for improvements
• Monitor and enforce all sustainability policies at local and global levels
• Minimize store shrinkage through sound operational execution and inventory management
• Ensure cash registers and safe are functioning correctly and maintain accuracy standards
• Oversee timely bank deposits and back-of-house cash procedures
• Assist with visual display and merchandising implementation according to brand standards
• Communicate visual standards and corporate directives to the store team
• Oversee daily cleaning and maintenance of store interior and exterior
• Maintain highest standards for fixtures, shelving, carpeting, lighting, and store supplies

Qualifications

• Minimum 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales results and exceed individual and store goals
• Excellent verbal and written communication skills
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong commercial awareness and business acumen
• Demonstrated passion for the fashion industry
• Strategic vision to develop business and drive personal performance

Skills

Experience

Minimum 3+ years of progressive experience in a similar role, preferably within retail or luxury fashion companies, with proven ability to exceed sales targets and manage store operations.

Education

High school diploma or equivalent; additional retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.