Balenciaga Sales & Client Advisor (Keyholder)
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 15, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks an experienced Sales & Client Advisor (Keyholder) for its Madison Avenue location in New York. Manage retail operations and drive sales in an iconic luxury fashion setting.
Role & Responsibilities
- Achieve and exceed individual and store sales goals through strategic selling and exceptional client service
- Execute opening and closing procedures for the retail location with attention to operational standards and security protocols
- Organize and maintain stockroom to ensure efficient merchandise access and inventory control
- Assist Store Manager in overseeing day-to-day operations and implementing store policies
- Balance responsibilities across sales performance, operational execution, merchandising implementation, and personnel management
- Maintain clear and effective communication with all departments, colleagues, and staff across multiple locations
- Address customer complaints and feedback promptly and professionally, ensuring satisfaction and brand loyalty
- Implement and enforce store operations manual, providing constructive feedback on procedural updates
- Support and enforce all sustainability and corporate social responsibility policies at both local and global levels
- Monitor and reduce store shrinkage through sound operational execution and inventory management partnerships
- Ensure cash registers and safe function properly, maintaining accuracy standards and timely bank deposit procedures
- Implement visual displays and merchandising standards as directed by Store Manager and corporate guidelines
- Communicate all visual and merchandising standards to the team with consistency and clarity
- Oversee daily cleaning and maintenance of store interior and exterior spaces
- Maintain highest standards for fixtures, shelving, carpeting, lighting, and property upkeep
- Ensure adequate supplies are stocked and replenished at all times
Qualifications
- 3+ years of experience in a similar retail or fashion management role
- Proven ability to drive sales results and exceed individual and store goals
- Strong commercial awareness and business acumen with genuine passion for the fashion industry
- Strategic vision to develop business performance and personal excellence
- Excellent multitasking capabilities in fast-paced and dynamic environments
- Proficiency in verbal and written communication
- Strong interpersonal and leadership skills
Skills
Experience
3+ years of progressive experience in retail management, fashion retail, or similar customer-facing roles with demonstrated track record of exceeding sales targets and managing retail operations.
Education
High school diploma or equivalent; retail management certification or related training preferred.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 24 per hour.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Sales Associate», «Brand Ambassador», «Retail Manager», «Store Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.