Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through consistent client engagement and performance
• Execute opening and closing procedures in alignment with company policies and operational standards
• Organize and maintain stockroom functionality to ensure efficient merchandise access for all staff members
• Support management in overseeing day-to-day store operations and strategic business initiatives
• Develop balanced competencies in sales, operations, merchandising, and personnel management
• Communicate effectively with all departments, store locations, colleagues, and staff to maintain operational clarity
• Address customer complaints and feedback promptly, professionally, and in compliance with brand standards
• Implement and enforce store operations manual with consistency, providing feedback on necessary updates
• Monitor and reduce store shrinkage through sound operational practices and loss prevention protocols
• Oversee cash register and safe operations, ensuring accuracy and timely bank deposits
• Assist with visual display and merchandising implementation according to corporate standards
• Maintain the highest standards of cleanliness and physical upkeep both inside and outside the store
• Monitor fixture condition, shelving, lighting, and supplies to ensure optimal store presentation
• Enforce all sustainability policies implemented locally and globally by the organization

Qualifications

• Minimum 3+ years of experience in a similar supervisory or assistant management role within retail or fashion retail
• Demonstrated ability to drive sales results and exceed individual and store performance targets
• Strong commercial awareness and genuine passion for the fashion industry
• Proven strategic vision and capacity for business development
• Excellent communication skills in both verbal and written formats
• Ability to manage multiple priorities simultaneously in a dynamic retail environment

Skills

Experience

Minimum 3 or more years of professional experience in a similar retail supervisory or sales management role, preferably within luxury fashion retail, contemporary brands, or high-end retail environments. Proven track record of achieving and exceeding sales targets, managing store operations, and leading teams in a fast-paced retail setting.

Education

High school diploma or equivalent; retail management certification or post-secondary retail/business education preferred but not required.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.