Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed sales goals while providing top-quality customer service that meets client needs and expectations
• Perform and oversee store opening and closing procedures in accordance with company policies
• Organize and maintain the stockroom to ensure staff can easily access merchandise and conduct inventory management
• Assist Store Director in overseeing day-to-day store operations and work towards balanced performance in sales, operations, merchandising, and personnel management
• Partner with Stock Associates and Operations Manager to minimize store shrinkage through sound operational execution
• Ensure cash registers and safe are functioning properly, enforce cash/change accuracy, and oversee timely bank deposits
• Assist with visual display and merchandising implementation according to company standards and communicate visual information to the sales team
• Oversee daily cleaning and physical upkeep of the store interior and exterior, maintaining fixtures, shelving, lighting, and supplies to the highest standards
• Handle customer complaints and feedback appropriately and in a timely manner
• Maintain clear, effective communication with all departments, stores, colleagues, and staff while fostering strong interpersonal relationships
• Implement and enforce the store operations manual, company sustainability policies, and procedural updates as directed by management

Qualifications

• 3+ years of experience in a similar retail or fashion retail role
• Proven ability to drive sales results and exceed individual and store goals
• Commercial awareness and strong business acumen with a genuine passion for the fashion industry
• Strategic vision to develop the business and achieve high levels of personal performance
• Excellent communication skills, both verbal and written, with the ability to manage multiple tasks in a fast-paced environment

Skills

Experience

3+ years of experience in a similar role, preferably within retail or fashion companies, with demonstrated success in driving sales results and managing retail operations.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.