Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales targets while driving revenue growth
• Perform opening and closing procedures in accordance with company policies and standards
• Maintain organized stockroom to facilitate efficient merchandise access for staff
• Assist Store Director in overseeing day-to-day store operations and personnel management
• Balance responsibilities across sales, operations, merchandising, and team leadership
• Foster clear and effective communication with all departments, stores, colleagues, and staff
• Address customer complaints and feedback promptly and professionally
• Implement and enforce company operations manual and sustainability policies
• Partner with Stock Associates and Operations Manager to minimize store shrinkage
• Ensure cash registers and safe are functioning correctly; maintain accuracy and timely bank deposits
• Assist with visual display and merchandising implementation according to company standards
• Oversee daily cleaning and maintenance of store interior and exterior
• Maintain fixtures, shelving, carpeting, lighting, and supplies to highest standards
• Ensure adequate supply levels are maintained at all times

Qualifications

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales results and exceed individual and store goals
• Excellent verbal and written communication skills
• Strong commercial awareness and business acumen
• Genuine passion for the fashion industry
• Ability to manage multiple tasks in a fast-paced environment
• Strategic vision for business development and personal performance

Skills

Experience

3+ years of experience in a similar role, preferably within retail or fashion companies, with proven ability to drive sales results and manage store operations.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.