Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve individual and store-wide sales goals whilst maintaining service excellence
• Execute opening and closing procedures according to company protocols
• Organize and maintain stockroom to ensure optimal merchandise accessibility for staff
• Assist management with day-to-day store operations and personnel coordination
• Maintain integrated strength across sales, operations, merchandising, and team management
• Foster clear and effective communication across all departments, locations, and team members
• Address customer complaints and feedback promptly and appropriately
• Implement and enforce store operations manual consistently whilst providing feedback on necessary updates
• Support and enforce company-wide sustainability policies at both local and global levels
• Minimize store shrinkage through operational excellence in partnership with stock and sales teams
• Monitor cash registers and safe operations; enforce cash handling accuracy and timely bank deposits
• Implement visual displays and merchandising standards in alignment with brand directives
• Communicate visual standards and corporate guidelines to the team as required
• Oversee daily cleaning and maintenance of interior and exterior store spaces
• Maintain highest standards for store fixtures, shelving, lighting, and supplies functionality

Qualifications

• 3+ years of experience in a similar retail or fashion retail role
• Proven ability to exceed individual and store sales targets
• Demonstrated commercial awareness and business acumen within the fashion industry
• Strategic vision to develop business performance and personal achievement
• Strong interpersonal and team management capabilities

Skills

Experience

3+ years of experience in a similar role, preferably within retail or fashion companies. Proven track record of driving sales results and exceeding performance targets in a dynamic retail environment.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.