Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals through expert product knowledge and client consultation
• Lead opening and closing store procedures in full compliance with company policies and standards
• Organize and maintain stockroom systems to facilitate efficient staff access to merchandise and inventory management
• Assist store management in overseeing daily operations, including staff coordination and customer service excellence
• Monitor and minimize store shrinkage through sound operational execution and partnership with operations and sales teams
• Oversee cash register and safe operations, ensuring accuracy of cash handling and timely bank deposits
• Implement visual displays and merchandising initiatives in accordance with corporate standards and store manager direction
• Maintain highest standards of store cleanliness, fixtures, shelving, lighting, and overall physical presentation
• Address customer complaints and feedback promptly and appropriately, escalating as necessary
• Communicate and enforce company sustainability policies and store operations manual requirements to the team
• Ensure adequate levels of operational supplies are maintained at all times

Qualifications

• Minimum 3+ years of retail or fashion industry experience in a similar supervisory or keyholder capacity
• Proven track record of exceeding individual and store sales targets
• Strong commercial awareness and business acumen with genuine passion for the fashion industry
• Excellent verbal and written communication skills with the ability to manage multiple stakeholders
• Demonstrated ability to thrive in fast-paced, dynamic environments and multitask effectively
• Strategic vision for business development and personal high performance
• Strong interpersonal and leadership capabilities

Skills

Experience

3+ years of retail or fashion industry experience in a similar role, with demonstrated success in driving sales results and managing store operations. Prior experience with luxury retail preferred.

Education

High school diploma or equivalent required. Further retail management, business, or fashion education is advantageous.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.