Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Balenciaga is a leading luxury fashion house known for its avant‑garde silhouettes and progressive design language. As part of the Kering group, the House operates globally across retail, wholesale and digital channels and emphasizes creativity, high standards of craftsmanship and commercial excellence.

Role & Responsibilities

• Drive store sales to achieve individual and store targets while delivering exemplary client service and relationship management.
• Execute opening and closing procedures, manage cash registers and ensure timely bank deposits and cash/change accuracy.
• Assist Store Director in daily store operations, staff supervision and short‑term scheduling; act as keyholder in the Store Director’s absence.
• Oversee stockroom organisation, inventory control and partner with stock and sales teams to minimise shrinkage.
• Support implementation of visual merchandising directives and ensure store presentation meets corporate standards.
• Manage store upkeep: fixtures, lighting, supplies and cleanliness to preserve brand presentation and customer experience.
• Handle customer complaints and feedback promptly and escalate when necessary; communicate cross‑departmentally to resolve issues.
• Support and enforce company operational manuals and sustainability policies at the store level; provide feedback for continuous improvement.

Qualifications

• Minimum of 3 years’ experience in a similar retail or fashion role, ideally with keyholder or supervisory responsibilities.
• Proven track record of meeting or exceeding sales targets in a client‑facing retail environment.
• Strong commercial awareness and business acumen, with a demonstrable passion for the fashion industry.
• Excellent verbal and written communication skills and the ability to manage multiple priorities in a fast‑paced environment.
• Strategic outlook with the ability to develop business initiatives and sustain high levels of personal and team performance.

Skills

Experience

At least three years of progressive retail experience in fashion or luxury goods, including responsibilities for sales performance, inventory control and opening/closing/keyholder duties.

Education

High school diploma or equivalent required; post‑secondary education in retail, fashion or business is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Benefits

Professional development and internal mobility opportunities within the Kering group.

Culture

Balenciaga fosters a high‑energy, creative workplace where performance and originality are valued. As part of Kering, the House promotes internal mobility, leadership development and a commitment to diversity and inclusion across its teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.