Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales targets while maintaining high performance standards
• Execute opening and closing store procedures in strict adherence to company policies and protocols
• Organize and maintain the stockroom to ensure staff can readily access merchandise and inventory
• Assist store management in overseeing daily operations and tactical execution
• Balance responsibilities across sales, operations, visual merchandising, and team leadership
• Foster clear and effective communication across all departments, stores, and staff members
• Address customer complaints and feedback promptly with professionalism and resolution-focused approach
• Implement and enforce store operations manual, providing constructive feedback on procedural updates
• Execute and promote all corporate sustainability and compliance policies at local and global levels
• Minimize store shrinkage through sound operational execution and loss prevention partnerships
• Maintain cash register and safe operations with strict accuracy protocols and timely banking procedures
• Support visual display and merchandising implementation according to brand standards
• Communicate visual standards and corporate directives to the sales team consistently
• Oversee daily cleaning and physical maintenance of both interior and exterior spaces
• Maintain fixtures, shelving, carpeting, lighting, and supplies to the highest presentation standards
• Monitor supply levels and ensure adequate stock is maintained at all times

Qualifications

• 3+ years of experience in a comparable retail or fashion retail role
• Proven ability to drive sales results and exceed individual and team targets
• Strong multitasking capability in fast-paced and dynamic retail environments
• Excellent verbal and written communication skills
• Commercial awareness and demonstrated business acumen within the fashion industry
• Strategic vision to develop business and sustain high personal performance standards

Skills

Experience

3+ years of experience in a similar retail or fashion retail role, with proven ability to drive sales results and exceed performance targets in a fast-paced environment.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.