Balenciaga Sales and Client Advisor, Keyholder

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve sales goals.
• Open and close the store according to company policies.
• Keep the stockroom organized and arranged so the team can access merchandise easily.
• Assist management with day-to-day store operations.
• Develop balanced capabilities across sales, operations, merchandising and personnel management.
• Maintain effective communication with departments, stores, colleagues and staff.
• Handle customer complaints and feedback appropriately and promptly.
• Follow, implement and enforce the store operations manual, and provide feedback on necessary updates or changes.
• Enforce company sustainability policies at local and global levels.
• Partner with the Stock Associate, Operations Manager and Sales Team to reduce store shrinkage through sound operational execution.
• Ensure cash registers and the safe function properly; uphold back-of-house standards for cash and change accuracy and make timely bank deposits.
• Assist with visual displays and merchandising according to company standards and direction from the Store Manager or direct report.
• Communicate visual standards information from the Store Manager and Corporate to the team as needed.
• Oversee daily cleaning and the upkeep of the store interior and exterior.
• Maintain fixtures, shelving, carpeting, lighting and supplies to the highest standards of functionality, presentation and upkeep.
• Ensure adequate supplies are available at all times.

Qualifications

• At least 3 years of experience in a similar role, preferably with a retail or fashion company.
• Ability to manage multiple tasks in a fast-paced, dynamic environment, supported by excellent verbal and written communication skills.
• Proven ability to drive results in a selling role and exceed individual and store goals.
• Commercial awareness and strong business acumen, supported by a genuine passion for the fashion industry.
• Strategic vision to develop the business and achieve a high level of personal performance.

Skills

Experience

At least 3 years in a similar role, preferably within retail or fashion companies.

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.