Balenciaga Sales & Client Advisor (Keyholder)

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through strategic client engagement and relationship-building
• Oversee opening and closing procedures in compliance with company policies and operational standards
• Maintain organized stockroom with efficient merchandise accessibility and proper inventory rotation
• Assist store management with day-to-day operational oversight and team coordination
• Execute balanced management across sales performance, store operations, visual merchandising, and personnel oversight
• Foster clear and effective interpersonal communication across all departments, store locations, colleagues, and staff members
• Address customer complaints and feedback promptly and professionally to ensure satisfaction and brand reputation
• Implement and enforce store operations manual standards consistently, providing constructive feedback on operational improvements
• Support and enforce sustainability policies mandated by the company at both local and global levels
• Minimize store shrinkage through collaboration with stock associates, operations managers, and sales teams via sound operational execution
• Ensure cash registers and safe operations function properly, enforce accurate cash handling protocols, and facilitate timely bank deposits
• Oversee daily cleaning and physical maintenance of interior and exterior store premises
• Maintain optimal condition and presentation of store fixtures, shelving, carpeting, lighting, and supplies
• Coordinate implementation of visual display and merchandising standards as directed by store management and corporate guidelines
• Ensure corporate visual standards communications are disseminated to team members

Qualifications

• Minimum 3+ years of experience in a similar retail, fashion, or luxury retail leadership role
• Proven ability to drive sales results and exceed individual and store performance targets
• Demonstrated excellence in multitasking within fast-paced, dynamic retail environments
• Strong commercial awareness and business acumen with genuine passion for the fashion industry
• Strategic vision capable of developing business growth and achieving high personal performance standards

Skills

Experience

3+ years of experience in a similar role, preferably within retail or fashion companies, demonstrating proven ability to drive sales results and manage daily store operations in a dynamic environment.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.