Balenciaga Sales and Client Advisor
Join Balenciaga in Hong Kong as a Sales and Client Advisor. Contribute to store sales and represent the brand's image in a dynamic environment.
Overview
Balenciaga, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. As an employer, Balenciaga offers a dynamic work environment where innovation and creativity are at the forefront. Employees are encouraged to embody the brand's values and contribute to its storied legacy.
Role & Responsibilities
- Maximize sales and provide exemplary client and after-sales service.
- Achieve sales targets and key performance indicators.
- Collaborate with the stock team to ensure optimal product rotation.
- Deliver high-quality feedback and reports to management.
- Address and report client complaints to the Department Manager or Associate Store Director.
- Stay informed on market trends and conduct competitor analysis through mystery shopping.
- Maintain a positive work environment and demonstrate professionalism in all interactions.
- Collaborate with internal and external stakeholders with a service-oriented approach.
- Promote the brand's culture and ensure an excellent client experience.
- Develop and maintain authentic client relationships.
- Support management in store process compliance and follow-up.
- Process client transactions and promote omnichannel services.
- Manage store deliveries and shipments.
- Contribute to stock control and inventory management.
- Challenge and improve department processes for efficiency.
Qualifications
- Diploma or higher in any discipline with 1-3 years of relevant experience.
- Excellent communication and interpersonal skills.
- Adaptable, multi-tasking, self-motivated, and open-minded.
- Strong sense of responsibility and team spirit.
- Ability to work under pressure in a fast-paced environment.
- High sensitivity to clients’ experiences and loyalty.
- Knowledge of fashion trends and product sensitivity.
- Proficiency in spoken and written English.
- Competency in PC skills such as MS Office and digital tools.
Skills
Experience
1-3 years of relevant experience in a similar role within the luxury fashion industry.
Education
Diploma or higher in any discipline.
Workplace
This position is based in Hong Kong, Hong Kong, China. Cerulean lists 251 open roles in Hong Kong, including 5 posted recently. The broader Hong Kong area accounts for 256 active listings on Cerulean, 5 of which are new. In China as a whole, Cerulean currently features 1.776 open positions, with 33 posted this week.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional growth, a collaborative work environment, and access to exclusive brand events.
Culture
Balenciaga fosters a culture of innovation and creativity, encouraging employees to embody the brand's values and contribute to its legacy. The workplace environment is collaborative, with a strong emphasis on teamwork and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.