Balenciaga Sales & Client Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve and exceed individual and store sales goals
• Perform store opening and closing procedures according to company policy
• Organize and maintain stockroom accessibility for efficient merchandise retrieval
• Assist store management with day-to-day operational oversight
• Balance responsibilities across sales, operations, merchandising, and personnel management
• Maintain professional interpersonal communication with all departments, stores, and staff
• Address customer complaints and feedback promptly and appropriately
• Implement and enforce store operations manual with consistency and attention to updates
• Enforce all company sustainability policies at local and global levels
• Monitor store shrinkage through operational excellence in coordination with stock and sales teams
• Ensure cash registers and safe function correctly; maintain back-of-house cash accuracy standards
• Facilitate timely bank deposits and reconciliation
• Implement visual display and merchandising according to company standards and direction
• Communicate visual standards and company information to team members
• Oversee daily cleaning and physical maintenance of interior and exterior store spaces
• Maintain highest standards in fixture, shelving, lighting, and supply presentation and functionality
• Monitor and maintain adequate supply levels at all times

Qualifications

• Minimum three or more years of experience in a similar retail or fashion role
• Proven ability to drive sales results and exceed individual and store goals
• Excellent verbal and written communication skills
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong commercial awareness and business acumen
• Genuine passion for the fashion industry
• Strategic vision for business development and personal performance
• Proficiency in store operations systems and procedures

Skills

Experience

Minimum three or more years of experience in retail or fashion retail, with demonstrated success in sales-driven roles and store operations management.

Education

High school diploma or equivalent required; some college coursework or retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.