Balenciaga Sales & Client Advisor

About Balenciaga

Balenciaga is a leading haute couture and luxury ready-to-wear maison known for its sculptural silhouettes and provocative approach to contemporary fashion. The House, now part of the Kering group, combines artisanal craftsmanship with experimental materials and digital-forward presentations, maintaining a strong presence across flagship retail locations and global fashion circuits.

Role & Responsibilities

• Deliver exceptional, personalised client service to meet and exceed individual and store sales targets.
• Support and perform store opening and closing procedures in strict accordance with company policies.
• Organise and maintain the stockroom to ensure efficient access to merchandise and accurate inventory control.
• Assist management with day-to-day store operations and staff coordination to ensure consistent execution of standards.
• Implement and enforce the store operations manual, visual merchandising directives and brand presentation guidelines.
• Manage cash handling procedures, registers and safe operations; ensure accuracy of change and timely bank deposits.
• Partner with the team to minimise shrinkage through disciplined operational practices and loss-prevention vigilance.
• Oversee store maintenance and presentation, ensuring fixtures, lighting, and supplies meet brand standards.
• Receive and action customer feedback and complaints promptly, preserving the brand experience and client relationships.
• Apply and promote the company's sustainability policies at a local store level.

Qualifications

• Minimum of 3 years' experience in a similar retail or fashion sales role, preferably within a luxury brand.
• Proven track record of meeting or exceeding sales targets and delivering high-value client experiences.
• Strong commercial awareness and business acumen with a genuine passion for fashion.
• Excellent verbal and written communication skills with the ability to manage multiple priorities in a fast-paced environment.
• Strategic mindset with the capacity to contribute to business development and elevate personal performance.

Skills

Experience

At least three years' experience in retail selling or client advisory within fashion or luxury retail, demonstrating consistent sales performance and familiarity with store operations, merchandising and inventory control.

Education

High school diploma or equivalent; formal retail, luxury sales or hospitality training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Benefits

Professional development and internal mobility opportunities within the Kering group.

Culture

Balenciaga fosters a progressive, creative workplace that values experimentation, technical excellence and contemporary relevance. As part of the Kering family, the House emphasises professional development and inclusion while expecting high standards of execution from its teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.