Balenciaga Sales and Client Advisor
About Balenciaga
Balenciaga, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and sustainable growth. As an employer, Balenciaga offers a dynamic environment where innovation and tradition coexist, providing employees with opportunities to contribute to a legacy of excellence.
Join Balenciaga in Beijing as a Sales and Client Advisor. Contribute to luxury fashion excellence in a dynamic, innovative environment.
Role & Responsibilities
- Achieve sales targets and key performance indicators.
- Address client requests and complaints, reporting to management.
- Provide detailed client feedback to the management team.
- Collaborate with the stock team to ensure product availability.
- Stay informed on market trends and the business environment.
- Inspire clients by embodying Balenciaga's brand values.
- Ensure seamless execution of the omnichannel client journey.
- Present the Balenciaga universe with a storytelling approach.
- Provide tailored advice and maintain high standards of client service.
- Maintain visual merchandising standards and product presentation.
- Create and update client portfolios, engaging in long-term relationships.
- Facilitate teamwork and assist colleagues in achieving goals.
- Participate in sustainability initiatives.
- Perform front-of-house and back-of-house duties, including transactions and stock control.
- Support after-sales services and provide feedback to management.
Qualifications
- Successful completion of Balenciaga onboarding and training programs for internal candidates.
- Minimum of 2 years of relevant sales experience for external candidates.
Skills
Experience
A minimum of 1 year as a Sales Associate for internal promotions or 2 years of relevant sales experience for external candidates.
Workplace
This position is based in Beijing, Beijing, China, within easy reach of Beijing.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Balenciaga fosters a culture of innovation and excellence, encouraging employees to embody the brand's values in every client interaction. The workplace is collaborative, with a focus on sustainability and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.