Balenciaga Sales and Client Advisor

Location
Employment Full-time
Seniority Mid-Level
Posted Jan 15, 2026
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Join Balenciaga in Beijing as a Sales and Client Advisor. Leverage your luxury retail experience to inspire clients and achieve sales targets in a dynamic environment.

Overview

Balenciaga, a distinguished brand within the luxury fashion conglomerate Kering, is renowned for its avant-garde designs and exceptional craftsmanship. As part of Kering, Balenciaga benefits from the group's extensive resources and commitment to sustainability and innovation in the fashion industry. The brand offers a dynamic and inspiring work environment for those passionate about high fashion and luxury retail.

Role & Responsibilities

  • Achieve sales targets and key performance indicators.
  • Address and report client requests and complaints to management.
  • Provide high-quality client feedback to the management team.
  • Collaborate with the stock team to ensure product availability.
  • Stay informed on market trends and the business environment.
  • Inspire clients by embodying Balenciaga's brand behaviors.
  • Ensure seamless execution of the omnichannel client journey.
  • Present the Balenciaga universe with a storytelling approach.
  • Offer personalized advice and maintain visual merchandising standards.
  • Create and update the client portfolio and follow up through the Luce app.
  • Build authentic, long-term client relationships.
  • Execute product presentation and maintain display standards.
  • Facilitate teamwork and assist colleagues to achieve goals.
  • Participate in achieving sustainability goals.
  • Perform front-of-house and back-of-house duties without supervision.
  • Process client transactions and promote omnichannel services.
  • Receive and process store deliveries and shipments.
  • Contribute to stock control and inventory management.
  • Support after-sales services and provide feedback to management.

Qualifications

  • Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
  • Minimum of 2 years of relevant sales experience (for external hires).

Skills

Strong communication and teamwork abilities. Service-oriented and collaborative approach. Ability to inspire and engage clients. Proficiency in executing retail processes and transactions. Knowledge of market trends and fashion industry.

Experience

Minimum of 2 years of relevant sales experience in luxury retail.

Workplace

This position is based in Beijing, Beijing, China. Cerulean lists 153 open roles in Beijing, including 3 posted recently. The broader Beijing area accounts for 178 active listings on Cerulean, 3 of which are new. In China as a whole, Cerulean currently features 1.776 open positions, with 33 posted this week.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering group.

Culture

Balenciaga fosters a culture of innovation, creativity, and excellence. The brand values diversity and inclusivity, encouraging employees to express their individuality while working collaboratively towards shared goals. The work environment is dynamic and fast-paced, reflecting the brand's commitment to pushing the boundaries of fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.