- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks a Sales and Client Advisor for its Paseo de Gracia boutique in Barcelona, reporting to the Store Manager. The role focuses on outstanding customer service, product and collection knowledge, sales target achievement, stock and presentation standards, and store security and procedures.
Role & Responsibilities
- Develop and maintain strong product knowledge and provide excellent customer service.
- Understand current products, trends and collections, ensuring customers are informed.
- Replenish stock and maintain high standards of merchandise and product presentation.
- Handle customer complaints, seeking assistance where necessary and resolving issues to the satisfaction of the customer and the company.
- Stay up to date with customer requirements and operating procedures.
- Monitor daily sales targets and performance, using appropriate sales techniques to achieve targets.
- Understand and follow all procedures and policies.
- Maintain personal appearance and presentation in line with company standards.
- Adhere to security, health and safety regulations.
- Open and close the store according to business needs and company security rules.
- Carry out additional duties as necessary within the defined responsibilities and accountability of the Sales Consultant role.
Qualifications
- Previous experience in a similar role.
- Experience in a customer service role involving face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communication.
- Motivation to contribute as a team player toward a common goal.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
- Strong team player who is considerate of colleagues.
- Fluency in Spanish and English; a third language is highly advantageous.
Skills
Experience
Previous experience in a similar role, including customer service experience with face-to-face customer contact.
Workplace
This position is based in Barcelona, Catalonia, Spain.
Explore jobs in Catalonia or in Spain.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Consultant», «Luxury Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.