Balenciaga Sales Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Develop and maintain comprehensive product knowledge and deliver excellent customer service
• Stay informed about current products, trends, and collections to ensure customers are knowledgeable and aware
• Replenish stock and maintain high standards of merchandise presentation and visual display
• Handle customer complaints professionally, seeking assistance when necessary, and resolve issues to the satisfaction of both the customer and the company
• Keep updated with customer requirements and established operating procedures
• Monitor daily sales targets and performance metrics, applying appropriate sales techniques to meet objectives
• Ensure understanding and adherence to all company procedures and policies
• Maintain personal appearance and presentation in strict accordance with company standards
• Comply with all security, health, and safety regulations
• Open and close the store according to business needs in line with company security protocols
• Execute additional duties as assigned within the defined scope of the Sales Advisor role

Qualifications

• Previous experience in a similar retail or customer service role
• Experience in a customer service position requiring face-to-face customer contact
• Fluent in Spanish and English; a third language is highly advantageous
• Strong communication and interpersonal skills with the ability to build and maintain professional relationships
• Demonstrated ability to work effectively as part of a cohesive team

Skills

Experience

Previous experience in a similar retail role with face-to-face customer contact is required. Candidates should demonstrate adaptability to frequent change and high-pressure environments, with proven ability to initiate contact and communication with customers.

Education

No formal educational qualifications specified; secondary education or equivalent is typically expected.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.