Balenciaga Sales Advisor

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Develop and maintain comprehensive product knowledge whilst delivering exceptional customer service tailored to each client
• Educate customers on current collections, trends, and product innovations to drive informed purchasing decisions
• Replenish stock and maintain the highest standards of merchandise presentation and store aesthetics
• Address customer concerns and complaints with professionalism, escalating to management when necessary to ensure complete satisfaction
• Monitor daily sales targets and employ appropriate sales techniques to exceed performance expectations
• Open and close the store in compliance with company security protocols and operational requirements
• Uphold strict adherence to company policies, procedures, health, safety, and security regulations
• Maintain personal appearance and presentation standards consistent with Balenciaga brand guidelines
• Execute additional duties as required within defined levels of responsibility

Qualifications

• Fluent in Spanish and English; a third language is highly advantageous
• Demonstrated experience in a similar retail or sales advisory role
• Proven track record in customer service with direct face-to-face client interaction
• Excellent communication and interpersonal skills with the ability to build lasting client relationships
• Strong collaborative mindset with proven ability to work effectively as part of a team

Skills

Experience

Previous experience in a similar retail or sales advisory role, coupled with demonstrated competency in face-to-face customer service environments. The ideal candidate possesses the ability to thrive in fast-paced, high-pressure settings whilst maintaining composure and delivering consistent excellence.

Education

Secondary education or equivalent; retail or hospitality certification is advantageous but not required.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.