Balenciaga Retail Training Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Analyse competency gaps and identify training needs to develop effective programs aligned with business requirements
• Plan, deliver, and coordinate managerial, retail, and product training programs across the SEAO region
• Conduct post-training evaluations to assess effectiveness, applicability, and areas for continuous improvement
• Manage training administration, exercise budgetary control, and allocate resources efficiently
• Onboard retail staff, office personnel, and business partners with professionalism and practical industry knowledge
• Design and develop train-the-trainer programs and in-store training toolkits
• Perform regular in-store field coaching, document findings, and collaborate with retail managers on implementation and results tracking
• Drive Net Promoter Score (NPS) and Customer Experience Enhancement (CEE) results through targeted training initiatives
• Coordinate with the Global Training Team to implement training programs locally across all SEAO territories

Qualifications

• Minimum 5 years of hands-on experience in training and development, preferably in retail or hospitality sectors
• Demonstrated expertise in needs analysis, program development, facilitation, and training delivery
• Mature, confident, and positive mindset with excellent interpersonal skills across diverse cultures and organizational levels
• Self-starter with strong organizational and influencing capabilities; able to work with limited guidance and resources
• Proven passion for cultivating learning culture and developing talent
• Proficient English language skills, both written and spoken
• Proficiency in Microsoft PowerPoint and Excel

Skills

Experience

Minimum 5 years of hands-on experience in training and development, with preferred background in retail or hospitality industry. The candidate should demonstrate a proven track record in designing and delivering training programs, conducting needs assessments, and driving measurable improvements in staff performance and customer experience metrics.

Education

Not specified

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.