Balenciaga Retail Trainer

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Assist in executing competency building and talent development in accordance with brand strategies and directions
• Roll out and facilitate effective implementation of training programmes including Brand Image and Product, Retail Excellence, Business, and Client Journey
• Champion training programmes to create a positive and performance-driven culture
• Collaborate with business managers to analyze competency gaps, identify training needs, and adapt training programmes and action plans to meet business objectives
• Manage delivery and quality of training programmes, including planning and coordinating training calendars, venues, and participants
• Conduct pre- and post-training evaluations to ensure effectiveness, applicability, and continuous improvement of training programmes
• Collect, monitor, and measure training KPIs including knowledge and skills retention, employee engagement and performance, and client experience
• Conduct on-site coaching and accompany sales force in implementing key learnings on the sales floor

Qualifications

• Degree in Business, Training, Human Resources Management, or related discipline
• Previous hands-on experience in training and development, preferably in luxury retail or hospitality industry
• Significant experience facilitating classroom training sessions and workshops for retail teams
• Strong skills in training needs analysis, programme development, facilitation, and training delivery
• Mature, confident, positive mindset with excellent people skills to work across different cultures and all staff levels
• Self-starter with solid organization and influencing skills, able to work autonomously
• Proven ability to manage multiple projects simultaneously and adapt priorities in a fast-paced environment
• Client-centric approach with strong fashion sensibility
• Passion for fostering a learning culture and developing talent
• Excellent communication and presentation skills
• Fluency in French and English
• Willingness to travel frequently in France

Skills

Experience

Previous hands-on experience in training and development, preferably in the luxury retail or hospitality sector; significant experience facilitating classroom training sessions and workshops for retail teams.

Education

Degree holder in Business, Training, Human Resources Management, or a related discipline.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.