Balenciaga Retail Performance Specialist
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 1, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga Korea is hiring a Retail Performance Specialist in Seoul to analyze store performance, drive operational improvements, and support retail excellence.
Role & Responsibilities
- Analyze weekly, monthly, quarterly, and ad-hoc store sales data, customer feedback, and operational KPIs (conversion rates, average transaction value, customer satisfaction scores) to identify performance gaps and improvement opportunities
- Support the development and implementation of data-driven action plans to address performance issues and drive improvements aligned with business objectives
- Track and report on key performance indicators (KPIs) regularly, monitoring store performance, identifying trends, and recommending corrective actions
- Collaborate with store management teams to monitor performance targets and benchmarks, following up on action plan execution
- Generate and present comprehensive performance reports for management, providing insights into store and regional trends and performance variances
- Provide operational support to store managers, tracking performance goals through regular feedback and data updates
- Support the delivery of retail-related projects, managing timelines, budgets, and resources effectively
- Work closely with the Retail Manager, Store Managers, and team members to achieve shared performance objectives
Qualifications
- Bachelor's degree in Business Administration, Retail Management, or related discipline
- 3+ years of professional experience in retail operations, performance management, or related field
- Fluent English proficiency
- Advanced proficiency in Microsoft Office applications (PowerPoint, Excel)
- Proven ability to work independently, taking ownership of assignments and developing creative solutions
- Excellent interpersonal, communication, and written skills with demonstrated ability to maintain professional relationships with store teams
- Highly organized, collaborative, and adaptable to change with strong multitasking capabilities in fast-paced environments
Skills
Experience
3+ years of professional experience in retail operations, performance management, or a related field.
Education
Bachelor's degree in Business Administration, Retail Management, or a related field.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Performance Analyst», «Retail Operations Analyst», «Performance Management Specialist», «Store Analytics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.