Balenciaga Retail Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Own sales and operating expenses for all retail stores in Thailand; ensure stores manage the business on a day-to-day basis by maximizing sales and achieving monthly targets
• Perform sales analysis and forecasting; develop sales strategies and action plans to lead stores in achieving targets and track competitor performance and market trends
• Build and maintain strong relationships with landlords and partners; manage collaborations to further develop the business
• Drive client engagement (CEE) target achievement and identify opportunities to enhance client service through a client-centric mindset
• Ensure stores are maintained to the highest standards in terms of store condition, staff grooming, visual merchandising, and back-of-house organization
• Execute store operation policies in line with Kering Group compliance standards; supervise stores in handling administrative duties, daily reporting, and staff duty rosters
• Conduct regular store visits to evaluate performance and address needs and issues; identify opportunities to improve efficiency and optimize store expenses while maintaining compliance
• Build and maintain relationships with key customers; coordinate with CRM and Merchandising teams to organize in-store and promotional events to sustain customer loyalty
• Motivate and coach staff to ensure adherence to company procedures, values, and team spirit; ensure staff are well trained on company procedures, product knowledge, security, and operations
• Identify and develop top-performing Managers and Sales Associates; assess training needs, provide constructive feedback, and evaluate staff performance on a timely basis
• Build effective teams; recruit, develop, and retain talented staff and work closely with the Training department to identify action plans that improve performance results
• Coordinate and ensure repairs and services are provided in a timely manner; partner with Merchandising and Visual Merchandising teams to maximize sales and maintain consistent brand standards

Qualifications

• 10+ years of progressive experience in brand management or retail operations within specialty stores or international luxury brand companies
• Practical, hands-on experience in the Thailand market with a proven track record of effective brand-building initiatives and driving business results
• Commercially astute with strong stakeholder management, influencing, and coaching skills
• Highly organized and adaptable with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Self-motivated, resilient, and collaborative with a strong sense of accountability

Skills

Experience

10+ years of progressive experience in brand management or retail operations within specialty stores or international luxury brand companies. Practical, hands-on experience in the Thailand market with a proven track record of effective brand-building initiatives and the ability to drive business results.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.