Balenciaga Key Holder & Sales Advisor

About Balenciaga

Balenciaga is an avant‑garde luxury fashion house known for provocative design and strong brand identity. As part of the Kering group, the Maison operates within a global network of luxury maisons and combines creative innovation with rigorous retail and operational standards. Balenciaga offers career pathways in-store and across the Kering portfolio for employees seeking professional development in high fashion retail.

Role & Responsibilities

• Achieve individual and store sales targets through direct selling and team management.
• Perform and oversee store opening and closing procedures; act as an authorized key holder.
• Maintain an organised, accessible stockroom and support inventory accuracy.
• Support the Store Director in daily store operations, staff coordination and performance management.
• Balance responsibilities across sales, operations, merchandising and personnel management.
• Serve as a clear communicator across departments and with colleagues to ensure aligned execution.
• Handle customer complaints and feedback promptly and professionally to protect brand experience.
• Enforce and execute the store operations manual and report recommended updates.
• Implement loss‑prevention practices in partnership with stock and sales teams to minimise shrinkage.
• Ensure registers and safe procedures are followed, cash accuracy is maintained and bank deposits are timely.
• Assist with implementing visual merchandising and ensure the team adheres to visual standards.
• Oversee daily store upkeep, fixture maintenance and adequate supply levels to preserve store presentation.
• Apply and promote company sustainability policies at a local store level.

Qualifications

• Minimum three years' experience in a similar retail role, preferably within fashion or luxury retail.
• Proven track record of meeting or exceeding sales goals.
• Strong verbal and written communication skills; able to manage multiple priorities in a fast‑paced environment.
• Commercial awareness and business acumen with a genuine passion for fashion.
• Demonstrated ability to lead by example and drive team performance.
• Trustworthy and reliable with experience in cash handling and opening/closing responsibilities.
• Availability to work a retail schedule including weekends, evenings and peak periods.

Skills

Experience

At least 3+ years in retail or fashion sales roles with supervisory or key‑holding responsibilities; demonstrable success in driving sales, managing inventory, and supporting store operations.

Education

High school diploma or equivalent required; tertiary education in fashion, retail or business is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Benefits

Professional development opportunities and internal mobility within Balenciaga and the Kering group.

Culture

Balenciaga fosters a high‑performance, creative retail environment that values bold design and meticulous execution. The Maison encourages internal development, cross‑functional collaboration and leadership cultivation within the Kering group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.