Balenciaga Global Retail Operations Intern

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Support the implementation of global retail operations strategy through harmonization and monitoring of retail processes
• Develop one-pagers and e-learning modules to facilitate adoption of key processes and procedures
• Collect and analyze market-specific operational needs from boutiques worldwide
• Manage boutique uniforms and grooming guidelines in collaboration with design and product teams
• Optimize inventory management for retail-related items including orders and replenishment requests
• Supervise communication flows between headquarters and boutiques
• Identify team needs and operational challenges across the retail network
• Collaborate with the Management Information Systems (MIS) team to develop new retail tools and applications
• Create training materials and supports for retail teams on procedures and new tools
• Support the adoption of new applications developed for boutique teams
• Manage various retail tools including packaging, drink service, and office supplies
• Organize and coordinate monthly Retail Operations meetings including agenda preparation and support materials

Qualifications

• Direct experience in retail and/or retail operations
• Strong interest in customer service, boutique customer journey, and purchase experience
• Organized, autonomous, and operationally minded with respect for deadlines
• Ability to manage complex projects with multiple stakeholders
• Excellent communication and interpersonal skills
• Strong analytical, critical thinking, and problem-solving capabilities
• Pedagogical skills with ability to explain technical concepts clearly to diverse teams
• Meticulous attention to detail
• Fluent proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Fluent English language skills
• Available for a 6-month paid internship

Skills

Experience

Direct experience in retail operations or related retail functions is required. Experience managing operational projects, coordinating across multiple departments, and working in luxury retail environments is highly valued.

Education

Not specified; secondary or higher education expected for internship candidates.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.