Balenciaga Global Retail Operations Intern
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 31, 2026
About Balenciaga
Balenciaga is a Paris-based Maison renowned for its avant‑garde approach to couture and ready‑to‑wear. As part of the Kering group, the brand combines creative experimentation with rigorous craftsmanship and pursues digital innovation alongside sustainability and social responsibility initiatives.
Balenciaga — Global Retail Operations Intern in Paris. Six‑month paid internship supporting retail procedures, customer experience analysis and store tools.
Role & Responsibilities
- Support the global Retail Operations department in developing, harmonizing and implementing retail procedures and tools across the store network.
- Assist in defining global retail processes, producing concise one‑pagers to drive adoption, and gathering market requirements from different countries.
- Analyze customer experience metrics (Mystery Shopping, NPS), contribute to benchmarking, and help translate results into actionable follow‑up plans.
- Support management of store uniforms and grooming guidelines: gather boutique feedback, assist with photoshoots, and optimise inventory (orders and restocks).
- Facilitate communication flows between headquarters and boutiques and help identify operational needs and pain points from store teams.
- Collaborate with MIS and product/studio teams to develop new tools and support adoption of the store application.
- Contribute to the coordination and preparation of monthly Retail Operations meetings and calls (agenda, presentation materials).
- Assist in the oversight of retail touchpoints and services (packaging, drink service, stationery) to ensure consistent in‑store execution.
Qualifications
- Direct experience in retail and/or retail operations (internships or prior roles in store operations preferred).
- Demonstrated interest in customer service, store journey and the luxury purchase experience.
- Highly organised, autonomous and operational with strict respect for deadlines.
- Ability to manage multi‑stakeholder projects and to synthesise complex information into clear action plans.
- Excellent interpersonal and communication skills; comfortable liaising with cross‑functional teams and store staff.
- Strong analytical and problem‑solving capabilities with the ability to convert data into operational insights.
- Pedagogical aptitude: able to explain technical concepts simply for broad internal adoption.
- Meticulous attention to detail and rigorous working habits.
- Fluent English (spoken and written) and strong command of MS Office (Excel, Word, PowerPoint).
- Available for a six‑month paid internship.
Skills
Experience
Direct experience in retail and/or retail operations is required; prior internships or roles supporting store teams, process implementation or customer experience analysis are strongly preferred.
Education
Enrolled in a Bachelor's or Master's program in Business, Retail Management, Fashion Management or a related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Paid internship
Culture
Balenciaga fosters a creative, high‑performing environment rooted in avant‑garde design and technical excellence. As part of Kering, the Maison emphasises talent development, diversity and inclusive hiring while encouraging collaborative teams that uphold rigorous standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Intern», «Retail Operations Assistant (Intern)», «Store Operations Intern», «Retail Project Coordinator Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.