Balenciaga Global Retail Operations Intern
Balenciaga — Global Retail Operations Intern in Paris. Six‑month paid internship supporting retail procedures, customer experience analysis and store tools.
Overview
Balenciaga is a Paris-based Maison renowned for its avant‑garde approach to couture and ready‑to‑wear. As part of the Kering group, the brand combines creative experimentation with rigorous craftsmanship and pursues digital innovation alongside sustainability and social responsibility initiatives.
Role & Responsibilities
- Support the global Retail Operations department in developing, harmonizing and implementing retail procedures and tools across the store network.
- Assist in defining global retail processes, producing concise one‑pagers to drive adoption, and gathering market requirements from different countries.
- Analyze customer experience metrics (Mystery Shopping, NPS), contribute to benchmarking, and help translate results into actionable follow‑up plans.
- Support management of store uniforms and grooming guidelines: gather boutique feedback, assist with photoshoots, and optimise inventory (orders and restocks).
- Facilitate communication flows between headquarters and boutiques and help identify operational needs and pain points from store teams.
- Collaborate with MIS and product/studio teams to develop new tools and support adoption of the store application.
- Contribute to the coordination and preparation of monthly Retail Operations meetings and calls (agenda, presentation materials).
- Assist in the oversight of retail touchpoints and services (packaging, drink service, stationery) to ensure consistent in‑store execution.
Qualifications
- Direct experience in retail and/or retail operations (internships or prior roles in store operations preferred).
- Demonstrated interest in customer service, store journey and the luxury purchase experience.
- Highly organised, autonomous and operational with strict respect for deadlines.
- Ability to manage multi‑stakeholder projects and to synthesise complex information into clear action plans.
- Excellent interpersonal and communication skills; comfortable liaising with cross‑functional teams and store staff.
- Strong analytical and problem‑solving capabilities with the ability to convert data into operational insights.
- Pedagogical aptitude: able to explain technical concepts simply for broad internal adoption.
- Meticulous attention to detail and rigorous working habits.
- Fluent English (spoken and written) and strong command of MS Office (Excel, Word, PowerPoint).
- Available for a six‑month paid internship.
Skills
Experience
Direct experience in retail and/or retail operations is required; prior internships or roles supporting store teams, process implementation or customer experience analysis are strongly preferred.
Education
Enrolled in a Bachelor's or Master's program in Business, Retail Management, Fashion Management or a related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France. 3.374 luxury roles are listed in Paris on Cerulean, 88 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.797 open positions — 105 listed in the past two days. Cerulean currently advertises 4.365 open roles in France, including 125 added in the last 48 hours.
Benefits
Paid internship
Culture
Balenciaga fosters a creative, high‑performing environment rooted in avant‑garde design and technical excellence. As part of Kering, the Maison emphasises talent development, diversity and inclusive hiring while encouraging collaborative teams that uphold rigorous standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.