Balenciaga eCommerce Projects & Operations Intern
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 24, 2026
About Balenciaga
Balenciaga is a Paris-based luxury fashion House renowned for its avant-garde approach to design and strong digital presence. Operated within the Kering group, the Maison blends couture heritage with contemporary innovation and pursues global expansion across ready-to-wear, accessories and digital initiatives. As an employer it emphasizes creative excellence, cross-disciplinary collaboration and career development within the Kering ecosystem.
Balenciaga — Paris: eCommerce Projects & Operations Intern (Sept 2026). Support UX, A/B testing, UAT and cross‑functional eCommerce launches.
Role & Responsibilities
- Contribute content updates and project deliverables for country-specific Balenciaga eCommerce sites.
- Identify, report and track website bugs; ensure timely resolution with technical teams.
- Continuously benchmark luxury eCommerce best practices and make actionable recommendations.
- Propose A/B testing hypotheses, participate in test setup and support User Acceptance Testing (UAT).
- Support the development, launch and rollout of new eCommerce features and projects.
- Monitor open client preorders and collaborate to maintain a seamless customer experience.
- Coordinate translation requests and follow up with external agencies and regional teams.
- Collaborate with internal functions (E‑Merchandising, Omnichannel, Product, Client Services) to align priorities and communications.
- Execute monthly test orders to evaluate the end‑to‑end customer journey (browse, purchase, delivery, returns).
- Support regional Client Services with enquiries related to returns, exchanges, product details and availability.
- Analyse post‑purchase customer feedback to identify opportunities to improve the eCommerce journey.
- Liaise with regional eCommerce teams, warehouses and Kering stakeholders to ensure operational alignment.
Qualifications
- Currently pursuing a Master’s degree or enrolled in a recognised Business School programme.
- At least one successful prior experience (internship or project role) in project management or e‑commerce.
- Fluency in French and English, with comfort working in an international environment.
- Strong interest in User Experience (UX), eCommerce and customer experience optimisation.
- Proactive, autonomous, fast learner with excellent organisational and interpersonal skills and a demonstrated capacity to take initiative.
- Familiarity with collaborative platforms (Salesforce, PIM, Microsoft Office Suite, Teams, SharePoint) is a plus.
- Prior exposure to the luxury or fashion industry is advantageous.
Skills
Experience
A first professional experience in project management or e‑commerce—typically demonstrated through internships, project-based roles or similar assignments—is expected.
Education
Enrolled in a Master’s degree programme or a Business School curriculum.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Balenciaga fosters a fast‑paced, creative environment that values experimentation and digital innovation. As part of the Kering group, the House promotes professional development, cross‑functional collaboration and a commitment to diversity and inclusion across teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «eCommerce Project Management Intern», «Digital Operations Intern», «E‑Business Operations Intern», «Ecommerce Project Coordinator (Intern)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.