Balenciaga E-Business Projects and Operations Intern

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Support content contributions for projects across countries on Balenciaga websites.
• Report website bugs and follow up on their resolution.
• Benchmark luxury e-commerce website best practices and provide recommendations.
• Recommend A/B tests, participate in their setup, and assist with User Acceptance Testing (UAT).
• Participate in developing and launching e-commerce projects and new features.
• Monitor open client preorders to support a smooth customer experience.
• Submit translations of new features to external agencies and regional teams and follow up on them.
• Collaborate with internal teams, including E-Merchandising, Omnichannel, and Products, to ensure effective communication and alignment.
• Assist with monthly test orders to evaluate the full user journey, including browsing, order placement, delivery, and returns.
• Support regional Client Services teams with cases concerning returns, exchanges, product details, and availability.
• Analyze post-purchase customer feedback to identify opportunities to improve the e-commerce customer journey.
• Liaise with regional e-commerce teams, warehouses, and Kering.

Qualifications

• Currently pursuing a master’s degree or enrolled in a Business School program.
• A successful first experience in project management or e-commerce.
• Passion for User Experience (UX), e-commerce, and customer experience.
• Knowledge of the e-commerce or luxury industry is a plus.
• Proactive, quick to learn, autonomous, and flexible, with excellent interpersonal and organizational skills and a strong desire to take initiative in projects.
• Fluent in French and English; enjoys working in an international environment.
• Familiarity with collaborative tools such as Salesforce, PIM, Microsoft Office Suite, Teams, and SharePoint is a plus.

Skills

Experience

A successful first experience in project management or e-commerce.

Education

Currently pursuing a master’s degree or enrolled in a Business School program.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.