Balenciaga Department Manager
- Location
- Serravalle ScriviaPiedmontItaly
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €37,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga is hiring a Department Manager in Serravalle, Italy. Lead retail operations, team development, and luxury client engagement.
Role & Responsibilities
- Implement action plans defined by headquarters and Store Manager with consistent follow-up and analysis of business results
- Assign targeted quantitative and qualitative goals to department teams and track performance against KPIs
- Communicate high-quality feedback and reporting to Store Manager; build proactive relationships with Inventory and Buying stakeholders
- Create and maintain a positive work environment aligned with Balenciaga brand values; motivate and challenge teams to drive business results
- Build strong relationships with Recruitment and HR to identify, attract, develop, and retain talent
- Serve as Balenciaga brand ambassador, sustaining and promoting brand culture internally and externally; ensure consistent execution of Balenciaga Signature and client experience
- Oversee client acquisition and retention strategies, from emerging clients to VVICs; monitor local market competition and competitive environment
- Ensure all processes comply with legal, safety, security, sustainability, and HR guidelines; execute weekly and monthly team planning
- Monitor and optimize KPIs including sales density, conversion rate, UPT, cross-selling rate, team sales productivity, training completion, turnover rate, client retention, and CRM/Omnichannel metrics
Qualifications
- Minimum 3 years of managerial experience in the retail or luxury sector
- Demonstrated expertise in clienteling mindset, client portfolio management, client engagement, and loyalty programs
- Strong product sensitivity with in-depth knowledge of fashion trends and luxury market dynamics
- Precision and excellent organizational skills with ability to prioritize tasks based on business needs
- Adaptability, openness to feedback, strong listening abilities, and curiosity about market developments
- High availability, responsiveness, and excellent interpersonal skills
- Positive attitude with commitment to continuous learning and process improvement
- Strong digital skills and facility with retail analytics and reporting tools
Skills
Experience
At least 3 years in a managerial position within the luxury industry, with demonstrable success in leading retail departments, managing sales teams, and driving client-centric business development in a high-end environment.
Education
Upper secondary education or equivalent; tertiary education in retail management, business administration, or related disciplines is preferred.
Workplace
The successful candidate will be located in Serravalle Scrivia, Piedmont, Italy, with easy access to Milan.
Compensation
The base compensation for this position is EUR 37,000 per annum.
Benefits
National Collective Labour Agreement (CCNL) for Employees of Companies in the Tertiary Sector, Distribution, and Services; variable annual bonus linked to achievement of individual and company objectives; eligibility for monthly collective sales incentive scheme; additional benefits in accordance with Company policies.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Department Manager», «Category Manager», «Department Supervisor», «Sales Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.