Balenciaga Department Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Balenciaga is seeking a Department Manager for its Barcelona Paseo de Gracia boutique. Reporting to the Store Manager, the role leads business performance, clienteling, talent development, brand promotion and compliant, efficient store processes.

Role & Responsibilities

• Implement action plans defined with headquarters and the Store Manager, and follow up on their execution.
• Analyse business results consistently using corporate reports.
• Set quantitative and qualitative targets for the department team.
• Provide high-quality, relevant feedback and reporting to the Assistant Store Manager and Store Manager.
• Build relationships with Inventory and Buying stakeholders and communicate requirements proactively.
• Monitor the business environment, including local competition.
• Keep the store team informed about store performance.
• Create and maintain a positive work environment consistent with Balenciaga behaviours.
• Build strong relationships with Recruitment and HR partners to identify, attract, recruit, develop and retain talent.
• Motivate and challenge the team to drive business results and job satisfaction.
• Support the Store Manager in building a team that is motivated, competent and up to date on the fashion and luxury industries.
• Act as a Balenciaga ambassador and promote the brand’s culture internally and externally.
• Ensure the Balenciaga Signature and client experience are delivered consistently over time.
• Recruit, develop and retain clients, from beginners to VVICs.
• Ensure processes comply with legal, safety, security, internal, sustainability and HR requirements.
• Plan the team’s schedule weekly and monthly and communicate it to the Assistant Store Manager and Store Manager.
• Challenge and improve current processes to ensure efficiency and effectiveness.
• Monitor business KPIs including sales density, conversion rate, UPT, cross-selling rate and transactions.
• Monitor team KPIs including sales productivity, training completion rate, turnover rate and absence levels.
• Monitor client KPIs including local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects and Retention Rate.
• Monitor process KPIs including CRM, Omnichannel and back-of-house operations.

Qualifications

• Commitment to participating in an innovative project.
• Product sensitivity, strong knowledge of the market and fashion trends, and a good level of general culture.
• At least 3 years of experience in a managerial position.
• Significant experience in the luxury industry and a client portfolio.
• A clienteling mindset focused on client engagement and loyalty.
• Precision and organisational skills, including the ability to organise and prioritise tasks according to business needs.
• Adaptability, openness, listening skills and curiosity.
• High availability and responsiveness.
• Excellent interpersonal skills.
• A positive attitude and willingness to learn and improve.
• Mastery of digital skills.

Skills

Experience

At least 3 years of experience in a managerial position; significant experience in the luxury industry and a client portfolio.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.