Balenciaga Client Development and VIC Manager

Location
Employment Full-time
Seniority Manager
Posted Mar 1, 2026
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Balenciaga in Tokyo seeks a Client Development and VIC Manager to lead client relationship strategies, drive loyalty, and manage exclusive events. Apply now for this luxury fashion role in Japan.

Overview

Balenciaga, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, which encompasses several iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. Employees are offered opportunities to grow within a company that values excellence and forward-thinking approaches.

Role & Responsibilities

  • Lead the relationship strategy with the brand's most valued clients (VICs) to drive client loyalty and revenue growth.
  • Plan and execute CRM strategies, overseeing exclusive VIC events and personalized client experiences.
  • Supervise a CRM Specialist and collaborate cross-functionally to support brand growth.
  • Conduct strategic analysis to optimize sales networks and geographical footprint.
  • Achieve sales targets and manage retail KPIs, including sales, prospecting, and client segmentation.
  • Elevate the VIC client experience through in-store and offsite events, in collaboration with various departments.
  • Identify and engage external commercial partnerships to recruit new VICs while maintaining brand image.
  • Manage end-to-end overseas brand experiences and propose new in-store activations for client retention.
  • Conduct post-event analysis and support VIC-related initiatives and ad-hoc projects.
  • Guide, coach, and train store teams to enhance VIC engagement and retention.
  • Manage the VIC event budget and monthly forecasts/accruals.

Qualifications

  • 5+ years of experience in client relationship roles within luxury, high-end retail, or hospitality.
  • Hands-on experience in CRM or data-driven marketing.
  • Proven track record in planning and executing high-end client events.
  • Team management experience.
  • Business-level English proficiency.
  • Experience with CRM platforms.
  • Deep understanding of and interest in fashion and luxury.

Skills

Strong interpersonal and communication skills. Proficiency in data analysis tools. Retail business acumen. Analytical approach and sharp problem-solving skills. Project management skills. Teamwork and collaboration. Ability to leverage best practices and share insights.

Experience

A minimum of 5 years in client relationship roles within luxury, high-end retail, or hospitality, with a focus on CRM and data-driven marketing strategies.

Workplace

This position is based in Tokyo, Tokyo, Japan. Cerulean lists 184 open roles in Tokyo, including 1 posted recently. The broader Tokyo area accounts for 194 active listings on Cerulean, 3 of which are new. In Japan as a whole, Cerulean currently features 237 open positions, with 3 posted this week.

Benefits

Employees at Balenciaga enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a prestigious global brand.

Culture

Balenciaga fosters a culture of innovation and inclusivity, where creativity is encouraged, and each individual's uniqueness is valued. The company promotes a high-performing team environment, emphasizing fairness, respect, and the pursuit of excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.